Conversational Analytics & Commerce
Use AI-driven conversations to acquire, convert and support customers—while capturing the intents and objections you can act on across the funnel.
What success looks like
Outcome targets
The value we design for from day one—paired with measurement that proves it.
Guide discovery, answer questions, and place orders or bookings without dropping context across channels.
Intent, objections, and sentiment captured and clustered so product and marketing can respond quickly.
Guardrails for tone, approvals, PII handling, and handoff when confidence is low or topics are sensitive.
Composable capabilities
What we build and run together
Pre-built components plus your stack. We wire in the data, guardrails, and human workflows that make AI reliable.
- Chat, email, and voice experiences with retrieval-augmented answers
- Structured handoffs to humans with full conversation context
- Escalation policies and confidence thresholds you control
- Guided product discovery and configuration
- Cart recovery, returns, and post-purchase care
- Payments, reservations, and entitlements with audit trails
- Topic clustering, sentiment, and objection tracking
- Knowledge gaps and product opportunities surfaced weekly
- Quality scoring, SLAs, and compliance monitoring dashboards
Examples we can stand up first to prove value, then scale with your teams.
- Guided selling assistant with retrieval over catalog, inventory, and policies
- Support triage bot that resolves common issues and books follow-ups
- Proactive outreach flows triggered by cart drops, churn signals, or intent spikes
- Voice of customer analytics feeding roadmap and merchandising decisions
How we keep the platform safe, transparent, and easy for teams to extend.
- Library of approved prompts, tones, and flows maintained with your teams
- Observability: transcript review queues, red-teaming, and evaluation harnesses
- Data capture: intent, product mentions, and gaps piped into analytics and CRM
- Training and playbooks for agents and merchandisers to iterate safely
Signals we instrument
Ready to plan the first 6 weeks?
Let’s roadmap, then launch an evidence-backed pilot.
We co-deliver with your teams, leave behind the runbooks, and stay long enough to make sure the value sticks.